Achieving Operational Excellence Through People: Delivering Superior Value to Customers, Employees, and Shareholders

Blockchain Technologies: Business Innovation and Application (self-paced online)

Business Process Design for Strategic Management (self-paced online)

Developing a Leading Edge Operations Strategy

Essential IT for Non-IT Executives

Implementing Industry 4.0: Leading Change in Manufacturing and Operations

Managing Complex Technical Projects

Managing Product Platforms: Delivering Variety and Realizing Synergies

Strategic Cost Analysis for Managers

Supply Chain Strategy and Management

Systematic Innovation of Products, Processes, and Services

Visual Management for Competitive Advantage

Who should attend

This program has been developed for senior executives of people-intensive (as opposed to capital intensive) businesses that have a frontline workforce that interacts with customers. The ideal participants are those who make strong contributions to their companies’ strategy and priorities AND who participate in cross-functional teams, especially senior leaders of strategy, HR, operations, and marketing/customer experience. Executives from companies in retail, finance/banking/insurance, restaurant/hospitality, health care, distribution, and call centers are likely to resonate most with the material.